REGISTRATION

All workshop prices are nett. No hidden fees.

Any third party vouchers will not be redeemable during peak periods (June, November and December).

Registration of a participant will only be confirmed once full payment has been made.

• Payment must be made within 24 hours of registration through bank transfer, PayLah or PayNow. Afterwards, please contact Hands On Klay via email or whatsapp with proof of the completed transaction.
• Registration without payment and/or proof of payment will not be confirmed. Hands On Klay will then release the booking after 24 hours have passed.

Hands On Klay shall be entitled to reject any registration or any request by any customer, for any reason, with or without explanation, and we shall not be liable to any party for such rejection.

A minimum of 2 pax is required to form a workshop class. Should the participant’s group not meet the minimum requirement, the group will be rescheduled to join the next available class. Hands On Klay may, at any time, amend the date, time, venue, content, fees, or instructor of any scheduled class.

REFUND & CANCELLATION POLICY

All transactions, once completed and confirmed, are non-refundable under any circumstances.

If a participant is unable to turn up or stay for the full class duration:

• The participant may arrange to transfer his/her seat to another person at least 24 hours in advance, by furnishing Hands On Klay with the new participant’s name, contact number and email address. Within 24 hours of the class, requests for a transfer will not be entertained.

• Should participant need to reschedule, min. 14days is required. Rescheduling less than 14days would incur a $50 cost (unless due to medical reasons with doctor letters provided) *note that rescheduling would be applicable for the particular person, and not the whole group or accompanying person. Rescheduling should be completed within 6months of the booking date. Otherwise, the booking will be automatically forfeited.

TERMS AND CONDITIONS

By registering for a class with Hands On Klay, you have agreed to the following Terms and Conditions.

1. You agree to abide by the House Rules set below by Hands on Klay:

• Stictly no accompanying child or adult will be permitted to join the participant’s workshop or event without prior registration.
• Every Participant that attends the workshop is subjected to full workshop fees, no sharing of materials between pairs or among groups
• HOK reserves the right to refuse entry for participants who arrive  late. A max. 15mins grace period is given. Should participant be refused entry due to this reason, they may reschedule to the next available workshop at a $50 rescheduling fee.
• Participants shall keep to the time limit of the workshop agreed to during registration, with a maximum of 15min over-run time.
• For all workshops including private workshops, Hands On Klay reserves the rights to charge an additional fee of $50 for every 30mins over-run. *note that as long as workshop ends later than the stipulated timing, additional fee of $50 applies.

 2. You agree that Hands On Klay may refuse entry to you or remove you from the premises if you do not comply with the House Rules. In such an event, Hands On Klay shall not incur any penalty or owe any refund of any kind.

3. You agree to the use of any multimedia, including but not limited to photography and videography, taken by staff during classes for Hands On Klay’s publicity.

4. You agree that all content and original materials for all workshops and events are property of Hands On Klay, and no part of it may be copied, modified, reproduced, given away or distributed in any media or form, for profit in kind or monies, or for free.

• You will not record, in image, video, or other media, the instructions, course content, or course material disseminated during workshops.
• If this rule is violated, you will be held fully liable and will without contest or reservation make full compensation as required by Hands On Klay.

5. You agree that Hands On Klay shall not be liable to you for any direct, indirect and/or consequential losses, damages, injuries suffered by you within Hands On Klay’s premises, arising from any acts or omissions of Hands On Klay, its staff and/or its other customers/patrons whether those acts or omissions were negligent or otherwise.

6. You agree to indemnify Hands On Klay and/or its staff for any direct, indirect and/or consequential losses, damages, injuries suffered by Hands On Klay, its staff and/or its other customers/patrons within Hands On Klay’s premises, arising from any of your actions or omissions, whether intentional, negligent or otherwise.

7. Both you and Hands On Klay agree that this t&c is governed by Singapore law and both parties agree that all disputes are to be referred to arbitration.

8. Hands On Klay reserves the right to amend or adjust the Terms & Conditions without prior notice.

9. All information stipulated is correct at time of publishing and may be changed without prior notice.

Thank you for joining our Squishy DIY Workshop! We hope you enjoy your one-of-a-kind handmade creation.

1. Handmade Nature

Every squishy is individually handmade using soft squishy skins, slime, clay and decorative elements. As these are handmade creations, slight variations in appearance, texture and durability are to be expected.

2. Sealing & Curing Time

Our squishies require a minimum of 24 hours for the adhesive seal to fully cure. Customers may choose from two options:

1. Studio Collection: Leave your squishy with us for the glue to cure securely. Our team will check the seal before arranging the collection.

2. Same-Day Takeaway: Bring your squishy home on the same day! It will be secured with protective cling wrap while the glue cures for 24 hours. During this time, please avoid squeezing, pressing or stretching your squishy. Once fully cured, simply remove the wrap and you're ready to squish!

3. Handling & Durability

Squishies are intended for gentle squeezing and sensory play. Excessive squeezing, forceful stretching, pulling, puncturing or rough handling may cause damage to the squishy skin or seal.

As handmade items, squishies are subject to wear and tear, and a fixed lifespan cannot be guaranteed.

4. Slime & Decorative Elements

Slime and decorative pieces may naturally settle, shift or separate over time. As tiny air bubbles trapped within the slime gradually escape or redistribute, the slime may settle slightly, resulting in small air pockets or gaps between the slime and the squishy skin. This is a normal characteristic of slime-filled squishies

As each squishy is handmade, we kindly ask customers to handle their creations with care.

Complimentary Seal Repair (Within 3 Days)

• Customers are encouraged to check their squishy seal after the initial 24-hour curing period.
• If the seal is loose or opens, please notify us within 3 days of your workshop with a photo or video.
• For issues confirmed to be related to the initial sealing, we will provide a complimentary resealing service at our studio.
• Please note that resealed squishies will require another 24 hours to fully cure before use, customers may choose to leave the squishy with .

Repairs After 3 Days

• Our complimentary initial seal check and resealing service is limited to the first 3 days after the workshop.
• As squishies are handmade and subject to wear and tear, damage caused by excessive squeezing, stretching, pulling or improper handling is not covered.
• For damage arising from handling or normal wear and tear, we offer a $10 repair or skin replacement service, subject to assessment and material availability.
• Any suspected original workmanship or material defects reported after 3 days will be assessed individually.

We appreciate your understanding and hope you enjoy your handmade squishy with care! 💗